Privacy Policy

NEW AFRICAN TERRITORIES – PRIVACY NOTICE

Your privacy matters to us.

New African Territories (“NAT”, “we”, “our”, “us”) is committed to protecting your personal information and handling it responsibly, transparently, and in line with the Kenya Data Protection Act, 2019.

This notice explains what personal data we collect, why we collect it, how we use it, who we share it with, and how we keep it safe.

1. Information We Collect

When you enquire or book a safari with NAT, we may collect:

  • Full names and contact details

  • Nationality

  • Passport details and copies (for flight bookings)

  • Travel dates, preferences, and special requirements

  • Dietary or medical notes you choose to share

  • Emergency contacts

  • Payment confirmations (we do not store credit card numbers)

We collect only what we need to plan and deliver your safari.

2. How We Use Your Information

We use your information to:

  • Respond to enquiries and prepare safari proposals

  • Confirm bookings, flights, transfers, and accommodation

  • Prepare itineraries, invoices, and travel documents

  • Coordinate logistics with partner camps, lodges, airlines, and guides

  • Meet legal and aviation requirements, including immigration checks

  • Improve our services and guest experience

We do not sell or share your personal data for marketing by third parties.

3. Who We Share Information With

To deliver your safari smoothly and safely, we may share necessary details with:

  • Camps and lodges where you’ll be staying

  • Local airlines (e.g., Safarilink, Air Kenya, Coastal Aviation)

  • Charter companies and cross-border flight operators

  • Guides, drivers, and ground handlers, meet & greet agents 

  • Emergency medical or evacuation providers (e.g., RESCUE)

  • Banks and payment processors

We share only the information needed for your booking, and our partners must handle it securely and confidentially.

4. How We Store Your Data

Your information is stored securely in:

  • Google Workspace (Drive, Gmail, Docs, Sheets)

  • Safari Portal (for itinerary planning)

  • Locked office files if printed

We protect this data using passwords, access controls, and Two-Factor Authentication (2FA). Only authorised staff can access guest information.

5. How Long We Keep Your Information

We keep your personal data only as long as necessary:

  • Guest files and correspondence: until the safari season ends

  • Passport copies: deleted immediately after all flights are completed

  • Financial records: kept for 7 years (required by law)

  • Enquiries that do not result in booking: deleted after 1–2 years

  • Emergency contacts: deleted when your safari concludes

6. Your Rights

You have the right to:

  • Ask for a copy of the personal data we hold about you

  • Ask us to correct inaccurate information

  • Request deletion of your data (where appropriate)

  • Withdraw consent for optional processing

  • Object to certain uses of your data

To exercise any of these rights, contact us at:
Email: Tamsin@africanterritories.co.ke

7. Cookies & Website Tracking (if applicable)

Our website may use basic cookies or analytics tools to improve user experience. These tools do not collect sensitive personal information.
You can adjust your browser settings to disable cookies at any time.

8. How We Protect Your Data

We take appropriate measures to secure your information, including:

  • Encrypted storage through Google Workspace

  • 2FA on staff accounts

  • Limited access to sensitive data

  • Secure sharing protocols for passport copies

  • Staff training on data handling

9. Updates to This Notice

We may update this Privacy Notice occasionally to reflect operational or legal changes. The latest version will always be available on our website.

10. Contact Us

For questions about this notice or how we handle your data:

New African Territories – Data Protection Lead
Email: tamsin@africanterritories.co.ke